Technology Integration Launches with First Joint Customer of Relevant Healthcare and CareMessage
In 2022, Relevant and CareMessage developed an integration that allows health centers to automatically enroll patients in a CareMessage Program, based on dynamic audience criteria defined in Relevant’s analytics and population health platform. These Programs are tailored to provide automated communication with patients on key areas that impact health outcomes, such as closing gaps in care, addressing social determinants of health, and gathering patient satisfaction data.
CrescentCare, a Federally Qualified Health Center (FQHC) serving patients in Greater New Orleans and Southeastern Louisiana, is the first joint customer of Relevant and CareMessage to launch a new Programs integration. Via this integration, a random sampling of patients who speak with CrescentCare’s call center will automatically receive Patient Satisfaction Surveys via text message.
On a daily basis, Relevant will utilize the CareMessage application programming interface (API) to send an updated list of patients who qualify for the survey. For staff at CrescentCare, this means the program will continue running automatically for as long as they like, with no manual steps required.
“We are excited to see our joint efforts at furthering automation for our customers come to life,” said Orit Mohamed, Principal Product Manager at CareMessage. “We are thrilled to enable CrescentCare staff to more easily connect with their patients, and gather valuable data.”
“This is how health tech is supposed to work — to make life easier for people on the front lines,” said Brandon Hamilton, Relevant’s CEO. “We’ve cut out a lot of manual steps. No more downloading and uploading files; now it just works. Yay APIs! Also, yay CareMessage, they’re great.”
About Relevant
Relevant provides digital tools and expertise to support the work of community health providers. Its analytics and population health platform is used by over 65 community health centers around the country to improve care for more than 1.2 million patients.
https://relevant.healthcare
About CareMessage
CareMessage is the largest patient activation platform for underserved populations in the United States. The robust CareMessage platform enables organizations to use mobile messaging to fill gaps in care, provide education, remind patients of upcoming appointments, automate follow up for open referrals, and provide one-to-one communication. As a 501(c)3 non-profit, CareMessage leverages technology to help close to 400 safety-net organizations nationwide fulfill the essential needs of over 10 million underserved patients.
https://www.caremessage.org