Text messages are reported to have a 98% open rate - much higher than the open rate for emails or patient portals. With CareMessage you can replace hours spent on the phone and on administrative tasks with automated messaging, freeing up your time to focus on more meaningful in-person interactions.
An FQHC located in Southern California sent a text message telling people to call them if they hadn’t seen their doctor in a while. Of the 51,784 patients who were sent the message, 23% of patients called and scheduled an appointment (n=11,943).
Educate patients on the importance of regular visits and preventive care. Use our preventive message library to send group campaigns to target populations due for a screening or immunization. We even offer pre-translated messages that are designed to be culturally sensitive to Spanish speakers.
An FQHC in Florida sent a Pap outreach message to 3,085 female patients who did not have a cervical cancer screening scheduled. Using EMR scheduling data, they found that within one month period of the outreach 846 (27%) of the patients that received the message scheduled a visit.
Customers have consistently reported using CareMessage appointment reminders reduced their no-show rate by 5-12% and has increased the number of patients scheduling appointments through targeted appointment recall reminders.
An FQHC customer receiving a list of health plans of members that are 1) overdue for an annual screening or 2) newly assigned to the FQHC use CareMessage to encourage them to schedule an appointment. Of the 1,847 health plan expansion members without visits, 913 (49%) were successfully contacted via CareMessage SMS.
CareMessage SMS outreach resulted in higher rates of appointment scheduling (23% of FQHC patients contacted scheduled an appointment) as compared to phone calls (6% of patients contacted at one of the FQHC’s clinics scheduled an appointment). Of those who scheduled appointments, 24% were new patients and 76% existing patients. Members without visits have declined from 37% to 31%, bringing the FQHC closer to level one awards (24%).
Help patients prevent avoidable readmissions by empowering them with self-care management tools. Collect self-reported clinical measures or symptoms/side effects to monitor patient well-being in between visits. Identify at-risk patients for targeted interventions and follow-up.
A free clinic located in the Southeastern United States, used CareMessage to send patients diabetes self-management support messages over the course of 12 weeks. 32 patients were enrolled in the outreach messages; 3 opted out. Patients received two daily questions and two weekly educational messages.
Finger stick blood glucose (FSBG) levels from pre-intervention (April - June 2015) were compared to the same months post-intervention (April - June 2016). The intervention was effective in lowering the FSBG levels. The total mean FSBG level in the months of April through June 2016 decreased by 11.3% post-intervention
Help patients achieve their health goals through automated text-based education programs and group messaging. CareMessage health education programs can be utilized as a stand alone intervention or to enhance in-person care.
University of Alabama at Birmingham researchers conducted a randomized controlled trial using a 22-week CareMessage program with 21 patients with non-alcoholic fatty liver disease (NAFLD). Patients were randomized to receiving text messages through CareMessage program in one arm and no text message in the other arm. All the patients received standard of care with instructions in the clinic on healthy diet and daily exercise for weight loss. The CareMessage program was aligned with the Health Belief Model and sent patients motivating content related to nutrition, exercise and stress management along with educational messages about NAFLD. After six months, compared to standard of care, intervention group lost more weight (11.2 vs. 1.6 lbs., P=0.034) with much more decrease in ALT levels (20 vs. 8 units, P=0.043).
Give your patients the support they need to improve their disease self-management skills. All CareMessage health education programs take a holistic approach to care and include information on nutrition, exercise, mental health and medication adherence.
The AmeriCares pilot was a partnership between AstraZeneca, Americares, and CareMessage to test medication adherence using a texting program. 86 participants at five free clinics were provided with Crestor (a cholesterol medication) and enrolled in CareMessage’s High Cholesterol program for 20 weeks. CareMessage received data from 57% (49/86) of patients regarding the medication they were taking prior to the start of the AmeriCares program. Of those 49 patients, 98% (n=48) were reported to be on high cholesterol meds prior to the start of the AmeriCares program. There was a significant difference in the LDL values pre-CareMessage (M=121.4 mg/dL, SD=59.38) and post-CareMessage (M=95.49 mg/dL, SD=36.41) conditions; t(40)=3.3816, p<0.005.
Patients report high satisfaction with our programs. A sample from our Depression, Type 2 Diabetes, and Smoking Cessation programs:
Agreed that the text messages helped them better manage their condition
Agreed that they enjoyed participating in the texting program
Agreed that they’d recommend the program to a friend
Agreed that the text messages were clear and easy to understand