Technology for Health Equity Requires a New Type of Organization

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States.

THE PROBLEM

As technology has evolved, there has been little to no impact on health equity.

The U.S. Healthcare system continues to leave low-income, historically marginalized communities behind. As new technologies emerge they disproportionately exclude these populations, widening the digital divide that impacts health equity.

Of the 30 million uninsured Americans, over

are people of color.

Studies show rates as low as

of patients in our target demographic access patient portals via their electronic health record (EHR), even post-COVID.

Black women are

times more likely to die from a pregnancy-related cause than White women.

The richest Americans live

-15

years

longer than the poorest Americans.

OUR THEORY OF CHANGE

Building Technology to Improve Health Equity Requires a New Type of Organization.

Our Why: Technology for Health Equity

Low-income, historically marginalized communities, need to benefit from the power of tech-based solutions to combat long standing healthcare inequities.

Our Who: Experience-Led Design

People who share those lived experiences, in positions to drive change, are necessary to design and develop the best solutions.

Our How: Revenue Enables Impact

As a tech non-profit organization, the revenue we generate is an opportunity to drive more impact.

OUR VISION

A world where people from low-income communities achieve health equity through increased access to care, improved clinical outcomes, and addressed social drivers of health.

OUR MISSION

Leverage technology to improve health equity for people from low-income communities.

OUR VALUES

We CARE, every step of the way.

Collaboration

Solving health equity challenges requires collaboration across teams, with customers, and our target populations. To succeed, we must adopt a growth mindset, testing and validating our assumptions while viewing failures as opportunities to learn.

Authenticity

We value transparency, honesty, and integrity in everything we do. This is reflected in how we measure our impact and how we interact with stakeholders—customers, partners, and donors alike. Our actions, both internally and externally, are consistent and intentional.

Results

Achieving health equity demands rigorous evaluation. We prioritize data-driven approaches to measure the real outcomes of our work. We avoid vanity metrics and focus on meaningful activities that lead to genuine impact.

Empathy

Health equity is shaped by systemic issues, and empathy is key to addressing them authentically. We practice respect and cultural humility towards our peers, target populations, customers, and partners. We aim to create an inclusive environment, prioritizing everyone’s well-being and challenging ourselves to see the world through others’ lived experiences.

OUR GOAL

By 2028, CareMessage will improve health equity for 5 million people from low-income communities annually.

Increase Access to Care

Make healthcare more accessible to low-income communities through tackling availability, affordability, delivery and quality of care.

Improve Clinical Outcomes

Drive measurable improvements in behavior change and outcomes that impact prevention, screening, incidence, and mortality rates for the conditions that disproportionately affect our target populations.

Address Social Drivers of Health

Transform the way healthcare addresses social needs through increased and timely screenings, resource distribution, and delivering support to patients in need.

OUR DONORS

Supported in Our Commitment to Improving Health Equity

CareMessage has raised over $43M in philanthropic capital since our founding in 2012. We are grateful for the support of many institutional and private donors.